These Terms and Conditions ("Terms") govern the use of the Florist Walworth online flower delivery service, including all purchases, orders, and website interactions made via our online platform. By placing an order through our website, you accept and agree to be bound by these Terms. If you do not wish to agree with any part of these Terms, you should not use this website or place orders through it.
These Terms are applicable to customers located within Walworth as well as surrounding areas. Please read these Terms carefully before submitting your order.
Customers wishing to purchase flowers or floral arrangements through Florist Walworth must follow the clearly presented online order instructions. Each product page displays detailed descriptions, imagery, and pricing. These pages enable you to select your arrangements and add them to your virtual basket.
Once you are satisfied with your choices, you will proceed to the checkout stage. During this stage, you must accurately input your delivery information and any relevant preferences such as card messages, delivery dates, and special instructions.
Upon submitting your order, you will receive on-screen confirmation and a summary. This does not mean your order has been accepted; it is an acknowledgement of receipt. Acceptance of your order, and the creation of a legally binding contract, occurs once you receive an order confirmation dispatched by us to your nominated email address or online account (where applicable).
In the unlikely instance that we cannot fulfil your order (for example, due to stock limitations or a delivery issue), we will notify you using your provided contact details, and your payment will be refunded in full. Florist Walworth reserves the right to refuse an order for any reason and without providing a justification. Situations where orders may not be accepted include, but are not limited to, suspected fraudulent activity, unpaid orders, or delivery addresses outside our delivery range.
Our online catalogue showcases a variety of floral arrangements, bouquets, and gifts. Care is taken to ensure product images and descriptions are accurate; however, as flowers are natural products, variations in size, colour, or variety may occasionally occur. If a specific flower or wrap is unavailable, we reserve the right to substitute it with one of equal or greater value and quality, in accordance with industry standards for florists in the United Kingdom.
All products are subject to availability. In rare circumstances, where unavoidable substitution is required, we will aim to maintain the overall theme and value of your chosen arrangement. If a significant substitution is necessary, we will attempt to contact you for approval before dispatch.
All prices displayed on our website are quoted in Pounds Sterling (GBP) and are inclusive of any applicable Value Added Tax (VAT). Shipping or delivery charges, if applicable, will be clearly indicated before payment is taken and may vary depending on the delivery location within Walworth or surrounding areas.
Florist Walworth accepts various forms of secure online payment, including credit and debit card transactions. The payment methods available at checkout are selected for your convenience and security.
Your payment will be processed at the time of order, prior to dispatch. If, for any reason, we are unable to fulfil your order and must cancel it, any amounts paid will be refunded to your original payment method without unnecessary delay. We do not hold your payment card details beyond the transaction, except as required to process your order securely and in accordance with data protection law.
Our delivery service covers Walworth and the surrounding areas. During the checkout process, you will be required to provide clear address details. It is your responsibility to ensure the recipient’s address and contact information is complete and correct.
Florist Walworth offers several delivery options, including standard, next-day, and specific date delivery where available. Delivery times are typically within standard working hours, unless otherwise stated on our website. While we make every effort to deliver at your preferred time and date, we cannot always guarantee this due to unforeseen circumstances including traffic, weather, or other factors beyond our control. In such events, we will attempt to notify you and make alternative arrangements.
If the recipient is not available at the delivery address at the time of delivery, our delivery personnel will attempt to leave the item with a neighbour or in a safe place (if specified on your order) and leave a delivery note. If delivery is not possible and the flowers are returned to our shop, we will contact you to arrange redelivery or collection as soon as practicable. Additional charges may apply in the event of multiple delivery attempts.
We understand the need for flexibility, especially for special occasions. If you wish to modify or cancel your order, please contact us immediately after completing your purchase. Every effort will be made to accommodate changes or cancellations before dispatch. Once your order has been prepared or dispatched for delivery, it may not be possible to amend or withdraw, due to the perishable nature of flowers.
Where cancellations are made before the order is prepared or dispatched, any payments received will be refunded in full to the original payment method. Where an order has already been dispatched or delivered, refunds are generally not available, except where products are defective or damaged upon receipt (see Section 7 below).
It is your responsibility to provide accurate order and delivery information. Florist Walworth is not liable for issues arising from inaccurate or incomplete information. Additionally, it is your responsibility to ensure the recipient is available to accept delivery if required, and to notify us of any special access instructions pertinent to the address. Once delivered, care instructions must be followed to ensure that flowers remain in optimal condition.
If you are placing an order on behalf of another person (for example, sending flowers as a gift), you confirm you have permission to provide their contact and address details for the purpose of order fulfilment.
Your satisfaction is our priority. Should you receive flowers or arrangements that are damaged, wilted, or not in keeping with your order due to an error on our part, please notify us as soon as possible, ideally within 24 hours of delivery. We may request photographic evidence of any issue to assist in resolving your concern promptly.
Where flowers are found to be below the expected standard at the time of delivery, a replacement or full refund will be offered at our discretion. Refunds are typically made to the payment method used for your order. Please note, due to the perishable nature of flowers, returns after a significant period may not be accepted unless required by law.
In accordance with your statutory rights under UK consumer law, you are entitled to receive goods as described, fit for their intended purpose, and of satisfactory quality. Nothing in these Terms affects your legal rights.
Florist Walworth shall not be liable for any indirect or consequential loss, loss of income, loss of business, loss of profit, or loss of goodwill suffered by the customer or recipient in connection with the use of our website or products supplied, except where such limitation is not permitted by law.
Our total liability, whether in contract, tort or otherwise, will not exceed the total price paid by you for the order in question. This does not affect liability for death or personal injury resulting from our negligence, fraud, or other liabilities that cannot be excluded or limited under applicable law.
All intellectual property rights, including copyrights, trademarks, and database rights, in the content and design of our website and related materials, are owned or licensed by Florist Walworth. You may view and print content for personal, non-commercial use but may not otherwise copy, reproduce, or exploit any part of our materials without our written consent.
Florist Walworth is committed to the lawful and secure processing of personal information provided during your interaction with our e-commerce platform. Data is collected and used solely for the fulfilment of your flower delivery order, direct customer communications regarding your order, and (where you consent) for promotional purposes. We adhere to all applicable UK data protection and privacy laws. Please refer to our Privacy Policy for full details on how your personal data is handled and your choices regarding its use.
These Terms and any disputes arising out of or in connection with them, including all contractual and non-contractual disputes, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes or claims arising from these Terms and your use of our services.
Florist Walworth reserves the right to update or revise these Terms at any time, as required by changes in law, business practice, or customer feedback. The most recent version of the Terms will be published on our website and will apply to all orders placed after the Terms' effective date. It is your responsibility to review the Terms regularly in order to be aware of any updates.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, such terms shall be struck out but shall not affect the validity and enforceability of the remaining provisions. Any delay or failure by Florist Walworth to enforce any right or provision shall not constitute a waiver of such right or provision.
These Terms constitute the entire agreement between you and Florist Walworth regarding the supply of flowers and related services via our online e-commerce platform and supersede any prior agreements or communications.
These Terms and Conditions are designed to protect both the customer and Florist Walworth, ensuring a smooth and reliable flower delivery service for all users throughout Walworth and the surrounding areas. By ordering with us, you affirm your agreement with these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
